Privacy policy

Controller

Warmbrodt Commerce, Werkstrasse 7, 9542 Münchwilen, Switzerland, hello@pluvolo.com. EU representative (Art. 27 GDPR): [name, address]. UK representative (Art. 27 UK GDPR): [name, address].

What we process and why

Orders: name, address, email, phone (optional), order data → to fulfil the contract (Art. 6(1)(b) GDPR); stored 10 years for tax and accounting.

Payment: processed by Stripe (Stripe Payments Europe Ltd., Ireland; Stripe, Inc., USA); we do not receive full card data.

Shipping: name and address are passed to our fulfilment partner and the carrier.

Emails: order confirmation, shipping notice, review request after delivery (legitimate interest; you can object any time).

Withdrawals and support requests: to process your request.

Hosting: server logs (IP address, time) for security, deleted after 14 days.

Cookies: only technically necessary cookies (cart, language, currency) without consent; analytics or marketing cookies only with consent via the cookie banner; change your choice any time via "Cookie settings".

Transfers abroad

Some providers are in the USA; transfers rely on the EU-US / Swiss-US Data Privacy Framework where certified, otherwise standard contractual clauses.

Your rights

Access, rectification, erasure, restriction, portability, objection, withdrawal of consent, complaint to a supervisory authority (Switzerland: FDPIC; EU: your local authority; UK: ICO).

California

We do not sell or share personal information for cross-context behavioural advertising. You have the right to know, delete and correct your personal information and not to be discriminated against for exercising these rights. Requests: hello@pluvolo.com.

Last updated: [date].