Returns
Return rules depend on the country your order is delivered to. Your country is shown first.
Your country
USA
Unused items in original condition can be returned within 14 days of delivery for a refund. You pay the return shipping.
Defective items are replaced or refunded within 2 years of delivery. Please write to hello@pluvolo.com with your order number.
European Union & EEA
You have a 14-day right of withdrawal. You pay the return shipping. We refund you within 14 days.
Details are in our withdrawal policy; the quickest way is the "Withdraw from contract here" button.
Withdrawal policyUnited Kingdom
You have a 14-day right of withdrawal. You pay the return shipping. We refund you within 14 days.
Details are in our withdrawal policy; the quickest way is the "Withdraw from contract here" button.
Withdrawal policySwitzerland
Swiss law does not provide a right of withdrawal for online purchases, so we cannot accept returns or exchanges.
Defective goods are the exception: the 2-year statutory warranty applies (repair, replacement or refund). Please write to hello@pluvolo.com with your order number and a photo.